REFUND & RETURNS POLICY

This policy applies to all purchases made through this website, operated by BORT COMPANY LTD.

Returns

You have the right to return items within 14 days of receiving your order, in accordance with UK Consumer Contracts Regulations.

Items must be unused, in original condition, and in original packaging.

Refunds

Once the return is received and inspected, refunds will be processed using the original payment method.

Non-Returnable Items

Certain items may be exempt from returns for hygiene or customisation reasons.